Analytics

Technical Aspects

For the proper and complete functionality of our service, your calls must be recorded in dual-channel format. Most modern telephony systems support this feature by default—you just need to enable it before starting to use our service.

Call analytics algorythm

Control

Analytics Management Block on the “Settings → Analytics” Tab

Manage the status of automatic call analysis. Disabling analytics does not affect the recording of subsequent calls that pass the filters. These calls will be saved and queued for analysis, which will automatically start when the feature is re-enabled, provided the account balance is positive.

Enable/Disable Automatic Analytics

Manage the status of automatic call analysis. Disabling analytics does not affect the recording of subsequent calls that pass the filters. These calls will be saved and queued for analysis, which will automatically start when the feature is re-enabled, provided the account balance is positive.

1. Analytics can be enabled or disabled no more than once per minute.

2. If analytics is disabled while some calls are in the active processing phase, their analysis will be completed, and the associated cost will be deducted from the balance. All subsequent calls in the queue, along with new calls, will be paused until analytics is re-enabled.

3. Call analytics may stop automatically if the account balance is insufficient to process the next call in the queue. In such cases, analytics cannot be manually re-enabled until the balance is replenished.

Delayed Start

Activate the delayed analytics feature if analysis needs to start with a 2-minute delay after the call ends rather than immediately.

The delayed start applies to the entire account and cannot be configured for individual analytics rules.

This feature is particularly useful when the analytics scenario depends on post-call changes, such as moving an entity to a different stage/status. Two minutes are typically sufficient to input new data into the system and accurately capture the current status. This function ensures more precise and relevant analysis, tailored to dynamic workflows.