Pricing

We have not only created an outstanding analytics functionality that no one else can offer, but we have also developed a flexible pricing policy that allows you to pay for the service in proportion to

Tariff Logic and Pricing

Within the system, the billing unit is one minute of analyzed conversation. If there are extra seconds beyond the last full minute, the duration of the conversation will be rounded up to the nearest whole minute.

The system is highly customizable, so the cost per minute of conversation analytics depends on the tasks the system is required to perform for each conversation.

Analytics scope and service costs

Most analytics tasks are priced using the formula (P1+P2+PN)*M, where P1, P2, and PN are the prices for each active analytics task, and M is the number of minutes. For example, for a 4-minute conversation that needs a summary ($0.012/minute) and customer satisfaction assessment ($0.005/minute), the cost is calculated as ($0.012 + $0.005) * 4 minutes = $0.068 for the entire conversation, based on a total price of $0.017 per minute of conversation.

There are several tasks that are priced using a multiplier coefficient. For example, you can include operator quality assessment based on your own criteria, which costs $0.005 per criterion. Using the same 4-minute conversation example, if you add employee quality assessment with 3 criteria, the analytics price per minute will be [$0.012 + $0.005 + ($0.005 * 3 questions)] * 4 minutes = $0.128 for the entire conversation, based on a total price of $0.032 per minute of conversation.

Pricing is calculated similarly for accounts using different currencies.

Analytics cost per minute of call in different currencies

Scope	KZT	RUB	USD	EUR	AED
Call Summary	5,00	1,00	0,012	0,010	0,040
Language Detection	5,00	1,00	0,012	0,010	0,040
Customer Satisfaction Score	2,00	0,40	0,005	0,004	0,016
Score Improvement Recommendations	3,00	0,60	0,007	0,006	0,024
Score Detailed Justification	5,00	1,00	0,012	0,010	0,040
Employee Evaluation Criteria	2,00	0,40	0,005	0,004	0,016
Overall Score Improvement Recommendations	3,00	0,60	0,007	0,006	0,024
Detailed Justification of Each Criterion Score	2,00	0,40	0,005	0,004	0,016
Signals Detection	3,00	0,60	0,007	0,006	0,024

The pricing table is for reference only and may differ from the prices displayed in your Personal Account. In case of discrepancies, the analytics cost indicated in your Personal Account takes precedence over this table.

The billing and invoicing currency is selected once during initial account registration and cannot be changed later.

For your convenience, we have developed a Budget Calculator that will help forecast analytics costs based on calculations for the most common combinations of analytics tasks. Check it out now! 👇

Budgeting

This way, you can manage your expenses within predictable limits and customize the analytics composition individually for different types of calls to maximize results and optimize your budget.

After analytics is completed, a "Budgeting" tab becomes available inside the conversation card, where the calculations shown above are displayed for each specific call.