# Pricing

## Tariff Logic and Pricing

Within the system, the billing unit is one **minute of analyzed conversation**. If there are extra seconds beyond the last full minute, the duration of the conversation will be **rounded up** to the nearest whole minute.

The system is highly customizable, so **the cost per minute of conversation analytics depends on the tasks** the system is required to perform for each conversation.

<figure><img src="/files/lvF4KcMJKToHDmJfuaHi" alt=""><figcaption><p>Analytics scope and service costs</p></figcaption></figure>

Most analytics tasks are priced using the formula ***(P1+P2+PN)\*M***, where P1, P2, and PN are the prices for each active analytics task, and M is the number of minutes. For example, for a 4-minute conversation that needs a **summary** ($0.012/minute) and customer satisfaction assessment ($0.005/minute), the cost is calculated as **($0.012 + $0.005) \* 4 minutes = $0.068** for the entire conversation, based on a total price of **$0.017 per minute** of conversation.

There are several tasks that are priced using a multiplier coefficient. For example, you can include operator quality assessment based on your own criteria, which costs **$0.005 per criterion**. Using the same 4-minute conversation example, if you add employee quality assessment with **3 criteria**, the analytics price per minute will be **\[$0.012 + $0.005 + ($0.005 \* 3 questions)] \* 4 minutes = $0.128** for the entire conversation, based on a total price of **$0.032 per minute** of conversation.

Pricing is calculated similarly for accounts using different currencies.

## Analytics cost per minute of call in different currencies

<table data-full-width="false"><thead><tr><th>Scope</th><th width="100">KZT</th><th width="100">RUB</th><th width="100">USD</th><th width="100">EUR</th><th width="100">AED</th></tr></thead><tbody><tr><td><strong>Call Summary</strong></td><td>5,00</td><td>1,00</td><td>0,012</td><td>0,010</td><td>0,040</td></tr><tr><td><strong>Language Detection</strong></td><td>5,00</td><td>1,00</td><td>0,012</td><td>0,010</td><td>0,040</td></tr><tr><td><strong>Customer Satisfaction Score</strong></td><td>2,00</td><td>0,40</td><td>0,005</td><td>0,004</td><td>0,016</td></tr><tr><td><strong>Score Improvement Recommendations</strong></td><td>3,00</td><td>0,60</td><td>0,007</td><td>0,006</td><td>0,024</td></tr><tr><td><strong>Score Detailed Justification</strong></td><td>5,00 </td><td>1,00</td><td>0,012</td><td>0,010</td><td>0,040</td></tr><tr><td><strong>Employee Evaluation Criteria</strong></td><td>2,00</td><td>0,40</td><td>0,005</td><td>0,004</td><td>0,016</td></tr><tr><td><strong>Overall Score Improvement Recommendations</strong></td><td>3,00</td><td>0,60</td><td>0,007</td><td>0,006</td><td>0,024</td></tr><tr><td><strong>Detailed Justification of Each Criterion Score</strong></td><td>2,00</td><td>0,40</td><td>0,005</td><td>0,004</td><td>0,016</td></tr><tr><td><strong>Signals Detection</strong></td><td>3,00</td><td>0,60</td><td>0,007</td><td>0,006</td><td>0,024</td></tr></tbody></table>

{% hint style="danger" %}
The pricing table is for reference only and may differ from the prices displayed in your Personal Account. In case of discrepancies, **the analytics cost indicated in your Personal Account takes precedence over this table.**
{% endhint %}

{% hint style="warning" %}
The billing and invoicing currency is selected once during initial account registration and cannot be changed later.
{% endhint %}

For your convenience, we have developed a [**Budget Calculator**](/en/finances/budgeting.md) that will help forecast analytics costs based on calculations for the most common combinations of analytics tasks. Check it out now! 👇

{% content-ref url="/pages/OtysXJMRQA8bkTlJsDdL" %}
[Budgeting](/en/finances/budgeting.md)
{% endcontent-ref %}

This way, you can manage your expenses within predictable limits and customize the analytics composition individually for different types of calls to maximize results and optimize your budget.&#x20;

After analytics is completed, a "[**Budgeting**](/en/finances/budgeting.md)" tab becomes available inside the conversation card, where the calculations shown above are displayed for each specific call.


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