Changelog

We are constantly working to improve the product and develop new features, and here we briefly and concisely reflect their history.

If you have ideas or suggestions for enhancing our service and improving its performance, please contact us through this form 👇

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2024

🎄 Major December Update

Exciting details and great news are coming soon…

30.11.2024 (Major Customer Development #1)

What’s New

1. New elements in the call details window: Call script and the date of analytics processing have been added.

2. Significant updates to rules:

• A new option, “Ignore and do nothing”, has been added to the list of actions within a rule. Avoid unnecessary costs if a call meets filter criteria but doesn’t require analysis.

• The cost per minute of analytics for each scenario is now visible during rule configuration.

• Rule archiving: Historical data preservation is now possible, and you can continue working with rules even after they are deactivated.

1. Delayed start feature: Added for scheduling analytics to start at a later time.

What’s Improved or Redesigned

1. Increased character limit for questions: The limit per question has been raised from 140 to 200 characters, allowing for more detailed and accurate formulations in your question sets, which is expected to enhance evaluation quality.

2. Cosmetic changes in the main table:

• Added percentage-based ratings derived from question set evaluations.

• Moved the analytics cost to a separate column.

• Added a column for the call ID.

• Reorganized call management buttons to the beginning of the table.

1. Cosmetic changes in the call details window:

• Displaying the call direction next to the phone number.

• Showing percentage-based quality scores instead of numerical values on the evaluation tab.

• Displaying the satisfaction score in the “Customer Satisfaction” tab header.

If you’ve read this far and still have questions, requests, or suggestions, feel free to write to us 👇

Send a request to aiokkaiokk.io