Data Sources

Before You Start Using the System Please review the “Important Information” section if you haven’t done so already.

Important information!

Preparation for Maximum Results: To achieve optimal outcomes, we recommend making the necessary adjustments to your data source settings before integration. While the requirements are minimal, they are critically important.

If dual-channel recording is enabled and our system supports your data source, you can proceed with the connection.

❗️❗️❗️Key Information Before Connecting

Each of the data sources listed below has its own unique features, limitations, and capabilities for integration with our system.

Functionality Dependence on the Data Source: Depending on the connected data source, some features in aiokk may be unavailable.

Data Source Lock-In After Initial Connection: Once a data source is connected and at least one conversation has been analyzed, you will not be able to connect a different type of data source or another source of the same type to the same account.

For instance, if you initially connected amoCRM with the domain domain.amocrm.ru and analyzed at least one call, you cannot add another domain in amoCRM or any other data source type to this account. This restriction is implemented to maintain data consistency and avoid confusion or conflicts.

Domain Ownership Limitations: The same domain cannot be connected to two different accounts.

For instance, if your Bitrix24 portal with the domain domain.bitrix24.com is connected to the account [email protected], this domain cannot be connected to another account until the link to [email protected] is disconnected.